Returns & Cancellations policy

1. Order Cancellations

• Order Modification or Cancellation: Orders can be modified or cancelled within 24 hours of purchase. After this period, orders enter the processing phase, and cancellations may not be accepted.
• How to Cancel: To cancel an order, please contact our Customer Service team at sales@tiletrendz.co.uk or Customer service number is +447404291881 with your order details.

2. Returns Policy

• Eligibility for Returns:
  • Items must be returned within 14 working  days of delivery.
  • Only unused, undamaged, and unopened boxes or pallets are eligible for returns.
  • Custom orders, clearance items, and sample tiles are non-returnable.
• Condition of Return:
  • All returns must be in the original packaging.
  • Returns that show signs of use, wear, or damage will not be accepted.
  • Partial Box Returns: Partial boxes of tiles cannot be returned.

3. Return Process:

1. Request a Return: Contact our Customer Service team at sales@tiletrendz.co.uk  or Customer Service Phone Number is +447404291881 with your order number and reason for return.
2. Pack and Ship: Use original packaging whenever possible and clearly label the package. Return shipping costs are the responsibility of the customer unless the return is due to a defect or incorrect item.
3. Inspection and Refund: Once received, we’ll inspect the items within 5 business days. Refunds are processed to the original payment method, minus 25% restocking fees.

4. Refunds

• Refund Processing: Refunds are typically processed within 7-8 business days after we receive and inspect the returned items.
• Original Payment Method: Refunds are issued back to the original payment method. If paid via credit card, the refund may take 8-10 business days to appear on your statement.