THE COMPANY
TILE TRENDZ Limited is a company that sells tiles and accessories for wall and floors and its registered office is at 100 Chester drive, Harrow, HA2 7PY . Company Registration number for England and Wales is 15845200. It can be contacted on 07404291881 or by email at sales@tiletrendz.co.uk
Products and Services
- We provide tiles and related accessories for purchase online. All product descriptions, images, and specifications are subject to change at our discretion without notice. We aim to accurately depict our products, but colour and size may slightly vary due to photographic and screen display differences.
Pricing and Payments
- Prices listed on our website and are subject to change without notice.
- We accept payments via bank transfers . Full payment must be completed before the shipment of any order.
- Promotions and discounts cannot be combined and are subject to availability.
Order Process
- Once you place an order, you will receive a confirmation email. Acceptance of your order is confirmed upon successful payment.
- Orders are processed and shipped within 2 working day unless otherwise stated. You may receive an email notification when your order is shipped.
- We reserve the right to cancel or refuse any order at our discretion. If your order is cancelled, you will be notified and fully refunded.
Shipping and Delivery
- Shipping fees, delivery times, and options will be presented at checkout.
- We are not responsible for delays caused by courier services or unforeseen circumstances.
- All items are shipped to the address provided during checkout. Please ensure this information is correct. We are not responsible for packages lost or delayed due to incorrect addresses.
Returns and Refunds
- You may return or exchange unused tiles within 14 days of delivery, subject to a restocking fee of 25%
- Products must be returned in original packaging and condition. Damaged or altered items will not be eligible for a refund.
- Shipping fees for returns are the responsibility of the customer unless the return is due to a product defect or shipping error.
- Refunds will be issued within 7 days after receiving the returned item, minus any restocking or shipping fees if applicable.
- To initiate a return or exchange, please contact our customer support team either by Phone or Mail. Provide your order number and details of the items you wish to return or exchange.
Contact Us
- If you have any questions, concerns, or need assistance regarding our Returns and Exchanges process, please don’t hesitate to contact our Customer support team. We’re here to help!